Refund Policy for EnergyandGas.online
1. Overview
EnergyandGas.online is committed to customer satisfaction. This Refund Policy outlines the conditions under which you may be eligible for a refund and the procedures for requesting one.
2. Eligibility for Refunds
Refunds may be granted under the following conditions:
- Overpayment: If you have overpaid your energy bill, you may be eligible for a refund of the excess amount.
- Duplicate Payments: If you make duplicate payments by mistake, the duplicate amount will be refunded.
- Service Cancellation: If you cancel a service and are eligible for a refund based on the terms of your agreement or policy, a refund may be issued.
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Usage Charges: Refunds are not provided for charges related to energy consumption or services that have already been rendered.
- Late Payments: Refunds are not available for payments made after the due date or for any associated late fees.
- Administrative Fees: Any administrative or processing fees associated with setting up or maintaining your account are non-refundable.
4. How to Request a Refund
To request a refund, follow these steps:
- Contact Us: Reach out to our customer service team via phone at (888) 471-0365 or email at support@EnergyandGas.online. Provide your account details, the reason for the refund request, and any relevant documentation.
- Review Process: We will review your refund request and notify you of the decision within [insert number] business days.
- Refund Issuance: Approved refunds will be processed in the same payment method used for the original transaction. Please allow [insert number] business days for processing.
5. Contact Us
If you have any questions or need further assistance with a refund request, please contact us at:
EnergyandGas.online
Phone: (888) 471-0365
Email: support@EnergyandGas.online
